1. Work cross functionally with internal and external professionals to develop and implement best practices for workflows, i.e., installation, troubleshooting, warranty claims, devise upgrade roll out, etc.
2. Establish meaningful KPIs to track productivity metrics pertaining to labor, equipment, quality, and service outcomes. Create and maintain documentation of best practices and identify, propose, manage, and monitor improvement initiatives.
3. Analyze test processes and implement process improvement to increase efficiency and quality. Maintain and adjust standard equipment, test equipment, calibration items, etc. based on established protocol.
4. Develop training programs for GUI software, and when appropriate setting up trends, alarms and reports based on client specifications.
5. Run quality analysis of reported, leading client engagement, visit to customer sites to assess system performance issues, drive closure of open issues, and validate software fixes.
6. Manage integration of telematic systems, identify non-working sensors/units and arrange for repair of replacement in a timely manner. Manage issue resolution and develop corrective actions for process inefficiencies.
7. Keep abreast of the latest developments in IoT technologies and their practical applications to the cold chain industry.
8. Evaluate quality control processes and make recommendations for improvements in quality control methodologies and provide on-site or remote services to customers during the test and trial phase.
9. Gather critical input from customer reviews/discussions and recommend changes or enhancements before deployment of the solution.
10. Participate in the system development lifecycle management processes, including requirements definition, design, build, testing and implementation. Formulate manufacturing specifications and perform design analyses to ensure devices meet industry standards and guidelines for functionality.
11. Support the deployment of product troubleshooting campaigns by preparing field communications for distribution to affected customers and service providers to ensure defective devices are decommissioned, reworked, or serviced.
12. Draft technical guides, installation manuals, operation manuals, troubleshooting guides, user guides, training packages, service bulletins, etc. and maintain technical documents in accordance with department procedures.
13. Work with GT Warranty Dept. to define the scope of a warranty claims and coordinate validation efforts for multiple features relating to GT Sense Devices. Coordinates with Product Support to ensure prompt receipt and shipment of replacement devices.
14. Responsible for providing field support/repair/preventative maintenance of GT equipment, i.e., GT Sense Device, Fuel Sensors, portable networks. Support tasks include installs, repairs, upgrades, relocation and/or removals as well as the ongoing actions to ensure the reliable, safe and efficient operation of all company equipment.

Travel Requirements: this position requires domestic and international travel to unanticipated client and partner locations. Globe Tracker provides services to clients on a global scale, therefore, to perform the above job duties the Project Industrial Engineer may be required to travel to unanticipated client locations in and outside of the U.S. Estimated travel in a 1-year period is 90 days.
5 years of progressive post-baccalaureate work experience in the job offered or as Field Service Engineer or related occupation. Experience to include 24 months of experience with:

Applications of Controlled Atmosphere Technologies (CAT) in the shipping industry, examples include XtendFRESH, EverFRESH, Daikin Activa, etc.
Development of commercial and technical training guides for equipment.
Bachelor of Science Degree (General), Civil Engineering or its foreign equivalent or related degree
Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at (link removed) with reference #503238 in the subject line.

Thank you.