Help Desk Analyst III - Information Technology 8am 5pm in the office 5 days a week. NJ-Jersey City Job Description: Responsibilities: Supports Tier 1 and 2 service requests and incidents Provide Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups. Serves as the single point of contact to end users for information technology-related issues, problems and requests Assist the Help Desk Manager with reporting, analysis, or training and testing tasks Contribute current technical information and best practices to the knowledge base Qualifications: Previous experience in a Help Desk environment supporting computer software and hardware. Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7 Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment. Excellent customer service skills and strong telephone skills Strong written and verbal skills as well as problem solving skills Qualifications: Undergrad Degree preferred CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST's mission is to empower businesses around the world to make better, faster operational decisions.