D2C Shipping Executive

Location:- Bhiwandi

Act as a liaison between the company and couriers, handling exceptions and escalations efficiently.

Implement effective cost control measures, specifically focusing on freight

Prioritize customer satisfaction by managing service levels provided by courier partners.

Develop and refine returns management processes to enhance the overall customer experience.

Ensure seamless integration between supply chain operations and technological advancements.

Coordinate closely with the Customer Service team to address and resolve customer-related issues. Oversee the management of Return to Origin (RTO) and Delivery to Origin (DTO) processes.

Collaborate with courier services to strategize for peak capacity months, optimizing delivery operations.

Ensure timely daily pickups by couriers in adherence to Service Level Agreements (SLA).

Implement effective freight management strategies for e-commerce retail shipments and conduct analytics to enhance overall efficiency.

Monitor and expedite the resolution of high-aging orders within the agreed Turnaround Time (TAT). Spearhead monthly review meetings with courier partners to evaluate and enhance collaboration. Streamline the centralized creation and costing of shipments using SAP for increased efficiency.

Conduct weight audits of shipments to ensure accuracy and compliance with standards.

Guarantee the incorporation of freight provisions in SAP for comprehensive record-keeping.

Manage the processing of courier bills and proactively resolve any disputes that may arise.

Collaborate with Logistics Service Providers (LSP) and internal teams for accurate COD reconciliation.

Ensure transparency and accuracy in financial processes related to COD transactions.

Verify and process bills from Logistics Service Providers (LSPs) and vendors.

Foster positive relationships with LSPs and vendors to enhance collaboration and operational efficiency.

Success Tips/ General Remarks

1-The candidate must have experience to work in Consumer product company or having central coordinator, key account executive role in courier company like Delhivery, Ecom Xpress etc.

2-Must handle courier and having freight process knowledge (link removed)>

3-CVs from floor operation will not fit to our requirements.

Candidates solely with warehouse or floor management experience will not be considered.

Map male candidates only.

Candidates should be open for F2F interview in the final round.

Work Location:

Bhiwandi Warehouse

Borosil Limited, C/o Schenker India Pvt Ltd., Building No. F-1, Antariksh Logidrome,Survey No. 34/1, 34/3A, 29/2, 29/3, 29/29/5,29/6,29/7,29/9,29/10,29/15,29/16A,29/17.Mumbai Nasik Highway, At Kukase, Tal. Bhiwandi, Dist. Thane -421302, Maharashtra, India

F2F interview location

Borosil limited,11th floor, a wing, Parinee crescenzo, opp MCA club, g block, Bandra Kurla Complex, Bandra East