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Grievance Associate Location: US-LA-Baton Rouge Jobcode: a1y9ey Email Job
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One to three years previous experience in direct contact with members in relation to any complaints and/or grievances - Sound knowledge of strong telephone soft skills. - Prior experience in highly regulated inventory - Experience with Contact Center and Workforce Management technology (scheduling, adherence, quality monitoring) - Excellent Verbal and Written communication skills. - Microsoft Office skills including Word, Excel and Outlook - Experience handling escalated calls - Demonstrated problem-solving and decision making skills. - Strong people skills with a focus on mentoring and coaching
Ability to work both independently and in a team environment One to three years previous experience in direct contact with members in relation to any complaints and/or grievances Required 1 Years Sound knowledge of strong telephone soft skills. Required
Prior experience in highly regulated inventory Required Experience with Contact Center and Workforce Management technology (scheduling, adherence, quality monitoring) Required
Excellent Verbal and Written communication skills. Required Microsoft Office skills including Word, Excel and Outlook Required
Experience handling escalated calls Required Demonstrated problem-solving and decision making skills. Required
Strong people skills with a focus on mentoring and coaching Required Ability to work both independently and in a team environment Required
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