Job Title: ServiceNow Tech Lead Location: Hartford, CT Employment Type: (Full-time or contract) Contract Duration: 6 Months About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients. Job description/ Responsibilities: Lead and support technical design and architecture for all solutions being built on the ServiceNow platform including integrations. Assist with gathering functional requirements, estimations and defining technical requirements as inputs into the overall solution design. Hands-on experience in Design, development, testing, configuration, and deployment. Strong communication and troubleshooting skills. Understand business process, including systems and integrations. Evaluate and troubleshoots incidents from process and systems perspective. Verify and own issue resolution, including coordination & communication. Resolve incidents that are configuration/data related. Coordinate with other teams as required. Root cause analysis for critical incidents. Maintain run books and SOPs. Documentation updates and maintenance of knowledge artifacts, design documents and architecture diagrams Requirements / Qualifications: Hands on experience on ServiceNow ITSM, HRSD, ITOM. Employment Practices: EEO, ADA, FMLA Compliant VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.