Duties Leads and/or participates on project teams for system work efforts to enterprise systems. Gathers information from user departments to determine how to best support the needs of end users. Configures and maintains enterprise systems and software to support end users and Commission business processes. Identifies and corrects configuration issues to restore solutions and ensure proper operation. Develops and maintains Business Process Procedures (BPPs) and other documentation. Aids end users by troubleshooting, analyzing, and resolving concerns regarding enterprise systems, solutions, and processes. Participates and/or assists in training of end users regarding their specific systems and processes. Develops, maintains, executes, and validates test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes. Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary. Monitors business systems and business processes to identify and recommend opportunities for process improvement. Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the Commission. Determines what changes may be necessary to incorporate within enterprise systems. Utilizes various software and/or technology tools to perform job duties. Performs related duties as assigned. Perform all duties related to the application development life cycle including, but not limited to, determining requirements, coding/building, unit testing, and implementation. Desired Experience Experience building Customer oriented Dynamics applications. Experience in mapping and documenting customer journeys. Experience with Computer Telephony Integration (CTI) Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system. Experience with importing and exporting data from/to MS Dynamics. Experience with setting up Power Automate and MS Flows. Experience in using Knowledge Base and smart assist functionalities available in Dynamics. Experience with system configuration and deployments. Experience in standard D365 Online development forms, fields, views, dashboards, workflows, plugins, etc. Experience in writing custom .NET code, plugin code etc. for high volume contact centers built on the Dynamics platform Experience developing Power Apps, including Canvas Apps & Model-driven Apps Experience in developing and maintaining easy to use Dynamics Web Portal for customer self-service include the ability for capturing real time payments from customers. Experience in developing and maintaining real time integration between CE and F&O via LogicApps Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications. Experience with maintaining custom code in Azure DevOps Experience in writing custom code, plugin code etc. built on the Dynamics platform Experience in enhancing ChatBOT experiences available in the Azure platform for online customers. Experience in enhancing Azure BOT framework to automate business processes. Experience with enhancing out of the box functions related to General Ledger, Accounts Receivable and Credit and Collections modules and related business processes in F&O Preferred Experience 6 years of enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user procedures. Equivalent combination of education and/or experience may be accepted. Certifications / Education Bachelors degree in information technology or closely related field. Equivalent combination of education and/or experience may be accepted. Microsoft certifications in specified technical areas are a plus, but not required Skill Required / Desired Amount of Experience required Enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user pr Required 6 Bachelors degree in information technology or closely related field. Required Experience building Customer oriented Dynamics applications. Required Experience in mapping and documenting customer journeys. Required Experience with Computer Telephony Integration (CTI) Required Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system. Required Experience with importing and exporting data from/to MS Dynamics. Required Experience with setting up Power Automate and MS Flows. Required Experience in using Knowledge Base and smart assist functionalities available in Dynamics. Required Experience with system configuration and deployments. Required Experience in standard D365 Online development forms, fields, views, dashboards, workflows, plugins, etc. Required Experience in writing custom .NET code, plugin code etc. for high volume contact centers built on the Dynamics platform Required Experience developing Power Apps, including Canvas Apps & Model-driven Apps Required Developing and maintaining Dynamics Web Portal for customer self-service including the ability for capturing real time payments from customer Highly desired Experience in developing and maintaining real time integration between CE and F&O via LogicApps Required Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications. Required Experience with maintaining custom code in Azure DevOps Required Experience in writing custom code, plugin code etc. built on the Dynamics platform Required Experience in enhancing ChatBOT experiences available in the Azure platform for online customers. Required Experience in enhancing Azure BOT framework to automate business processes. Required Experience enhancing out of the box functions related to General Ledger, A/R and Credit and Collections modules and related business processes in F&O Required Bachelors degree in information technology or closely related field. Required Microsoft certifications in specified technical areas Highly desired