Main Duties & Responsibilities:

- Drive ongoing customer engagement
- Proactively identify customer needs
- Forecast and track key account metrics
- Assist with high severity requests or issue escalations as needed
- Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of our initiatives effectively to stakeholders

Essential skills:

- Proven work experience as a Customer Success Manager, Customer Support, or similar role
- Experience in customer service or sales
- Excellent written and verbal communication skills
- Strong project management skills
- Detail-oriented and analytical mindset

Bonus points:

- Experience with CRM software
- Background in education or the e-learning industry