Overview Summary The End User Hardware Engineer provides technical expertise specific to hardware to strengthen the reliability, efficiency, and performance of the enterprise. It is critical that this role be a technical partner to implement established standards and procedures which support the enterprise's managed infrastructure along with ensuring operational stability. This role is responsible for implementing reliable Hardware and AV solutions that maintain the integrity of the existing infrastructure as well as meet the customer objectives. Works effectively in a team to establish synergies with IT peers across the enterprise. Core Accountabilities Gathering business and technical requirements for hardware solutions in the hardware and AV space. (MTR Kits / Conference Room Camera / Audio Equipment / laptops / desktops / displays / mobile devices / printers/ peripherals Work with AV Operations team to support existing implementations and partner on evaluations of new technology. Setting and maintaining standards of AV Equipment for the various conference room sizes and configurations Make decisions around hardware configurations, computer images, systems specifications. Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex platforms of large size and complexity (hardware, operating systems, software, systems tools, and IT processes Evaluate business requirements and recommend hardware that will enhance availability, reliability, scalability, and security, while consistently driving down total cost of ownership. Diagnose and troubleshoot hardware deployments (Bios/firmware/drivers) Design and document enterprise standards and procedures Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc and reference models. Provide technical support, as needed, to the enterprise. Create detailed documentation for all engineering solutions. Maintain lifecycle of hardware across large enterprise with over 100k devices Manage existing and new vendor relationships for hardware partners in the AV and hardware industry. Years of Related Experience 3 years of progressively responsible work experience specifically in Enterprise Endpoint Engineering, Hardware Engineering, and/or AV Solutions. 3+ years of experience with integrating multiple complex solutions into one standard enterprise solution. Knowledge, Skills and abilities (Required) Working knowledge of: o Teams Admin Center o Teams Room Pro Management Portal o VMWare Workspace ONE o Endpoint Configuration Manager (SCCM) o Primary component functionality and interoperability of AV Equipment, laptops, desktops, displays, printers, etc. o TPM o BIOS/UEFI o Active Directory o Group Policy Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication at the appropriate level. Teamwork - Works well in a collaborative setting, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer. Technical Expertise - Demonstrates a commitment to increasing knowledge and skills in providing architecture, engineering and operations direction and support of end user device management in a large enterprise, keeping up to date on technical developments and industry practices. Demonstrated success in managing complex technical projects that require innovative solutions. Demonstrated success in delivering results on complex technical challenges including strong investigative and problem-solving skills. Knowledge, Skills and abilities (Preferred) Barco XMS Cloud Management Platform Poly Lens Cloud Crestron XIO Cloud Sharepoint design Standardized PC benchmarking and comparative analysis PowerShell scripting HP Client Management Tools (HPIA/CMSL/MIK) Dell Command Suite WebJet Admin Portal O/S migrations SCCM to Workspace ONE migration SysTrack analysis and reporting Airline industry experience