Job Description: Client: PTC PA Turnpike Commission Location: Middletown, PennsylvaniaStart Date: August 31, 2024Interview Dates: July 29th-31st (local candidates must be available for onsite interviews)Visa Requirements: USC, Green Card, or Green Card EADWork Schedule: Full-time, onsite 5 days a weekRelocation: Open to candidates willing to relocate (local candidates preferred) Intro: We are seeking a highly skilled Voice/Phone and Cloud Contact Center Technology Architect to design and implement voice and contact center solutions. This position will begin as an 18-month contract and will be fully onsite. Job Details: Design and implement voice and contact center solutions Migrate from on-prem contact center to cloud-hosted contact center as a service provider in a PCI-compliant environment Plan, document, and support the configuration of contact center supporting solutions Create detailed solution designs and documentation that support the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions Proficient in centralized contact center scripting, routing, recording, and integration with CRM and other systems Understand networking principles (DNS, QOS, DHCP, UDP) Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing solutions based on client requirements, and creating low-level designs based on best practices Develop and maintain detailed designs within the Cloud Network environment Design and implement PCI-compliant phone and contact center architecture Design and implement VDI agent architecture enabling and supporting the capabilities above Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment Mandatory Skills: 5 years' experience in a combination of either Cisco Cloud-based Contact Center, Microsoft's DCCP, Nice Connect, or Genesys Contact Center Architect level roles required, with 10+ years desired in designing, building, and managing high-volume contact centers Experience in transitioning from an on-prem contact center to a cloud-based contact center Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems Experience in passing context from IVR to the agent as part of designing an omnichannel contact center platform Strong understanding of ways to delegate PCI to other cloud-hosted providers Start Date: Target Hire Date: August 31, 2024 Location: Onsite position located in Middletown, Pennsylvania