Customer Service Representative (Remote position)

LiveOps is seeking to recruit applicants with or without experience in an Administrative and Customer support capacity.

Applicants must be able to remotely and must be Computer literate.

This position offers a fast-paced, high energy call center environment for those looking to make a positive impact on people’s lives. Our Customer Service Representatives are the primary point of contact for all our clients across the globe (link removed)
Our clients have questions or problems that need quick, confident answers and solutions from an expert in the business. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and retention.

-As a LiveOps employee, you are self-employed.
-You have more flexibility, Freedom of choice and less stress due to the advanced digital work environment.
-Work from home or any quiet place, Set your own schedule to work around your life.
Enjoy the freedom and flexibility of being your own boss under supervision..
-Our Clients look for qualified workers who are comfortable working around a flexible schedule


Responsibilities:
-Work as part of the Client Services Team providing the highest level of customer service and deliver on retention goals.
-Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
-Build rapport and trust with clients through open and transparent communication via phone and email.
-Use our CRM to manage client accounts and document client discussions with detail and clarity.
-Assist with reviewing enrollment information to ensure the client’s success in completing the program and other key retention activity throughout the program.
-Take and manage escalation calls with courtesy and professionalism.
-Work hand in hand with other supporting departments to ensure our client’s success in the program.

Qualifications & Skills
-Reliable Internet Speeds Required
-A positive attitude, team player, and empathy to hardship -Strong multitasking, time management and organizational skills
-Ability to communicate clearly and professionally both verbally and in writing.
-Experience working in an administrative or customer service capacity.
-Financial services especially banking, personal loans & credit card experience a plus
-A strong work ethic, and willingness to work a flexible schedule as needed.
-Proficient in Word, Excel & Outlook

The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities.
All job functions must be performed in accordance with LiveOps Inc Company policies and procedures.

Benefits includes: Full Medical/Vision/Dental Benefits 401K with Company Match 15 Days PTO Paid Vacations & Holidays , and an Unmatched Company Culture Employee Referral Bonuses