Company Overview

FLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors, and for companies of all sizes. We aim to connect our clients with the best prospects and provide applicants with suitable career opportunities.

Job Overview

FLY Consulting Services is seeking a talented and experienced International Voice professional to join our team. As an International Voice representative, you will be responsible for delivering exceptional customer service to our international clients. This is a full-time position based in Hyderabad, Telangana, India, and the ideal candidate should have 1 to 3 years of experience in a similar role.

Qualifications and Skills

• 1 to 3 years of experience in an International Voice or Customer Service role
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to handle high-volume inbound and outbound calls
• Knowledge of voice process and call center operations
• Customer-focused with a passion for delivering exceptional service

Roles and Responsibilities

• Handle international inbound and outbound voice calls regarding customer queries and concerns
• Provide excellent customer service and ensure high customer satisfaction
• Resolve customer complaints and escalate issues when necessary
• Maintain accurate and detailed customer records
• Follow communication scripts and guidelines to ensure consistent and effective communication
• Work collaboratively with team members to achieve team goals and targets
• Stay updated on product knowledge and company policies to provide accurate information to customers