User support technician
Employer details Starlight Investments CDN AM Group GP LP

Job details
Location: Etobicoke, ON
Salary: 41.66 Hourly / 40 hours per week
Terms of employment: Permanent employment, Full time, Day, On Call, Flexible Hours, Morning
Start date: Starts as soon as possible
Benefits: Health benefits, Financial benefits, Other benefits
Vacancies: 1 vacancy

Overview

Languages
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
or equivalent experience
Information technology
Computer science

Experience
3 years to less than 5 years

Responsibilities

Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Communicate technical problems, processes and solutions

Benefits

Health benefits
Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits
Bonus
Group insurance benefits
Life insurance
Registered Retirement Savings Plan (RRSP)

Other benefits
Free parking available
Learning/training paid by employer
On-site amenities
Paid time off (volunteering or personal days)
Subsidised public transportation
Team building opportunities
Parking available
Wellness program

Who can apply to this job?

The employer accepts applications from:
Canadian citizens and permanent or temporary residents of Canada.
Other candidates with or without a valid Canadian work permit.