Responsibilities
The main responsibilities of the Service Designer are as follows. It should be noted that stakeholder inquiry and insight should be involved throughout all parts of this process.

Lead human-centered design projects alongside a team of other innovators

Perform and manage user research

Maintain ongoing relationships and communication with stakeholders to ensure a user-centered design process and constant feedback

Design the User Journey Map and identify pain points and issues that need to be addressed in a given solution

Generate creative, bold solutions to public sector challenges

Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for the given problem

Prototype and test potential solutions in order to validate ideas and iterate

Design the Service Blueprint and prepare for presentation to the team and relevant stakeholders

Skill
5+ years of professional experience in UX design
Comprehensive understanding of human-centered design and design thinking
Experience planning and executing user research
Ability to synthesize complex qualitative data
Experience developing and testing low-, medium-, and high-fidelity wireframes and other types of prototypes with stakeholders
Experience designing a user journey map and ability to then identify touchpoints and pain points
Ability to plan and execute co-creation workshops with relevant stakeholders
Experience planning and executing community outreach events