Job Description:

1. Review open accounts from the daily Ageing report

2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations

3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements

4. Monitor customer payments activity to ensure receivables are collected in a timely manner

5.Ensure timely escalation in case of non-payment or no response

6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner

7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client

8. Assists with the cleanup of UC's (unapplied credits), short paid invoices

9. Send Dunning letter to customers to make the payment of delinquent accounts

10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

11.Update Daily/Weekly trackers and perform self-quality check

12.Adherence to Control and Compliance.

13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any

14. Follow and update the Standard Operating Procedure (SOP)

15. Active participation in Learning & Developments

Immediate joiners only

Shift Timing: UK Shift 12.30 to 2.30 PM login / 9.30 to 11.30 PM logout.

Location: Within Chennai is preferable.

In rare cases, we can look for resources out of Chennai but strictly within Tamil Ndu.

Requirements:

Graduation/Post graduation in language.

Excellent command over English

Freshers are also welcome...ONLY (link removed) / (link removed)/FINANCE BACKGROUND

Job Type: Full-time

sana@(link removed) / 7065126218

No hidden fees or charges