Sr. Project/Program Manager - (F2F interview) Baltimore City, MD The Program Manager is the contractors manager for the Contract, and serves as the single point of contact for the Master Contractor with the State regarding the Contract. Duties/ Responsibilities: ? Performs overall management for Contract support operations. ? Organizes, directs, and coordinates the planning and production of all Contract activities, projects and support activities, including those of subcontractors. ? Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars and diagrams to assist in analyzing problems and making recommendations. ? Demonstrates excellent written and verbal communications skills. ? Establishes and alters corporate management structure to direct effective and efficient Contract support activities. ? Must be capable of negotiating and making binding decisions for the Master Contractor. ? Develop and implement appropriate procedures and reporting for the implementation consistent with the overall program ? Client relationship and expectation management ? Vendor performance management ? Preparing work plans, status reports ? Managing communication, coordination and performance of other stakeholders as needed ? Contribute to setting required project pace by defining corresponding project and individual responsibilities, objectives, tasks, schedules, and outputs ? Directly contribute to and share the responsibility for the project performance by planning, monitoring and adjusting project resources (people, budget, material, time) ? Manage project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts ? Create and sustain a culture that encourages high performance of individuals and teams ? Employee is expected to undertake any additional duties as they are assigned by their Manager *Education: ? Bachelors Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. Masters degree and/or project management Professional (PMP) certification is preferred. *General Experience: ? At least 12 years of experience in program or project management with a minimum 2 years healthcare project management experience. ? Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors ? Strong interpersonal skills to build client rapport and develop/discipline/reward employees ? Solid analytical skills and ability to make decisions and solve problems ? Excellent time management abilities ? Demonstrated problem-solving and customer service skills ? Strong written and verbal communication skills ? Ability to work independently and manage work to a defined schedule ? Experience conducting meetings, interviews and making presentations ? Specific experience in evaluating quality assurance /quality control testing and User Acceptance Testing efforts ? Team player and a consistent, dependable performer with an excellent work ethic, flexible can-do attitude, and a results-driven commitment to success ? Ability to apply industry best practices and future state/federal mandates to existing systems Resumes can be shared @