Responsible for the support and production operations of the Warehouse Execution System (WES) and Warehouse Management System (WMS). Serve as a strong advocate for meeting service levels and maintaining high availability in the heavily automated warehouse. Respond to questions from business users and handle issues as they are reported. Provide general production support of production automated warehouse. Classify production incident critically and priority. Work with central IT/OT teams and vendors to ensure issues are properly understood and accurately assigned. Translate operational problems into technical issue reporting. Maintain an issues knowledge base with resolutions for future reference. Diagnose and resolve data and system issues to ensure warehouse usability for the consumers of the warehouse data. Perform daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the software applications. Conduct light debugging using SQL to develop queries/reports of varying complexity to troubleshoot and recommend fixes to develop teams. Provide 24X7 operational support to all production practices on holidays and weekends. Develop and maintain professional relationships with all online business teams. Coordinate with various teams and raise support tickets for all issues, analyze root cause and assist in efficient resolution for all production tickets. Serve as the Support Point of Contact for the automation systems.

Position requires a master’s degree in engineering management, industrial engineering, mechanical engineering, or related field of study and one year of experience in the job or as a Supply Chain Analyst assessing/resolving work-flow logistics. Job located in Mountville, PA, and any unanticipated locations throughout the U.S. 40 hours per week.

Position requires approximately 40% travel to warehouse sites with the possibility of working remotely. Work experience with JDA or Red Prairie WMS is preferred. $73,133 to $88,296 per year.

Any applicant who is interested in this position may apply to the following individual and reference JOB CODE: VK0624

Barbara Bishop
Americold Logistics LLC
Global Mobility Manager
10 Glenlake Parkway NE, South Tower
Suite 600
Atlanta, Georgia 30328