Hands-on experience with SAP S/4 Utility Customer Service processes Move-in/out and transfer Address Management Business Master Data o Interaction Center embedded in S/4 User experience - FIORI Customer Inquiries and Interactions o Customer Requests Field Work Requests Exception Management and reporting Configuring SAP S/4 ISU embedded Interaction Center Business process blueprint, detailed design, configuration, testing, and support Interactive Voice Response (IVR) and Customer Self Service offerings and integration to SAP S/4 Customer Service (CS & CRM) and the Icweb , transaction launcher , CRM Middleware.