Company Overview: Serving customers since the early 1900s. We are a professional heating, cooling, and plumbing company based in Milford, CT, that serves New Haven and Fairfield counties. Our highly skilled technicians provide the best service and products available to homeowners. Keeping our customers happy is what has made us a successful and trustworthy company for nearly 100 years.

Job Overview: As the HVAC Service Manager, you will play a critical role in overseeing the service operations and managing a team of talented technicians. You will be responsible for ensuring the timely and efficient delivery of HVAC services to our clients while maintaining a high level of customer satisfaction. Your expertise in HVAC systems, strong leadership skills, and ability to manage resources effectively will be instrumental in achieving operational excellence and driving the success of our service department.

Responsibilities:

• Lead, motivate, and manage a team of HVAC service technicians, providing guidance, training, and support to ensure optimal performance and professional development.
• Oversee daily service operations, including scheduling, dispatching, and coordination of technicians, to ensure timely and efficient delivery of HVAC services.
• Monitor and track service requests, ensuring accurate documentation, prioritization, and resolution of issues in compliance with company policies and industry standards.
• Conduct regular inspections and quality control checks on completed service work to ensure adherence to specifications, safety standards, and customer satisfaction.
• Develop and implement preventive maintenance programs to maximize the lifespan and efficiency of HVAC systems, while minimizing downtime and costly repairs.
• Collaborate with other departments, such as sales and installations, to coordinate project requirements, provide technical expertise, and ensure seamless service delivery.
• Manage inventory levels of parts, equipment, and supplies, ensuring adequate stock levels and timely replenishment to support service operations.
• Stay updated with industry trends, technological advancements, and regulatory changes in the HVAC field, and implement best practices to enhance service offerings and ensure compliance.
• Handle customer escalations, resolving issues promptly and maintaining strong relationships with clients through effective communication and exemplary service.
• Prepare and analyze service reports, financial data, and performance metrics, providing regular updates to senior management and recommending strategies for improvement.

Qualifications:

• Minimum of 15 years of experience in the HVAC industry, with a strong background in service and maintenance of commercial and residential HVAC systems.
• Proven experience in a supervisory or managerial role, demonstrating effective leadership, team management, and the ability to drive results.
• In-depth knowledge of HVAC systems, including service, maintenance, troubleshooting, and repair techniques.
• Strong understanding of safety regulations, codes, and compliance standards within the HVAC industry.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Outstanding communication and interpersonal skills, with the ability to interact with clients, technicians, and other stakeholders in a professional and customer-oriented manner.
• Proficient computer skills, including experience with HVAC service software and MS Office Suite.
• Valid driver's license and clean driving record.

Why You’ll Want to Work Here:

• Competitive salary
• Flexible vacation policy
• Full medical, dental, and vision packages, 401(k)
• Opportunity to work for a high growth company backed by institutional investors.

Salary Range: $100k - $120k

Equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.