Report this Job
Customer Service Representative
- Are you an experienced Customer Service Representative looking for a new challenge?
- Do you value customer service and helping your community?
- Are you motivated, energetic, and excited to become part of the Kepro team?
If so, you might be our next new team member!
***This position will require in-office visits once a week in Charleston, West Virginia***
Who we need:
The Customer Service Representative provides a broad range of administrative service support to the WV Aged and Disabled Wavier (ADW) and Personal Care team and to the external customer. The position supports the ADW and PC clinical staff with day-to-day functions as well as performing primary customer service and technical assistance functions. The ADW Customer Service Representative staff provides telephone support to ADW members and providers/facilities.
Why us?
Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.
People Focused. Mission Driven.
Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.
We do this through our people.
At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.
Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.
What youll do:
1) Provides program support to the ADW and PC programs that include scheduling ADW assessments
2) Preparing and mailing notice of decision and other program letters
3) Assist callers with billing, CareConnection, general program and other questions/concerns
4) Other duties as assigned.
What youll need:
Qualifications
- High school diploma or equivalent.
- Post high school business courses helpful.
- Medical terminology desired.
Knowledge, Skills, Abilities
- Excellent verbal communication skills, courteous and patient demeanor, must be customer oriented and have the ability to maintain composure under potentially stressful situations.
- Good grammar, punctuation, spelling, hyphenation, and written communications skills.
- Customer focused, results oriented and capable of building and maintaining relationships with internal and external customers. Must be flexible and able to work as a team member and support team decisions.
- General knowledge of a PC based computer system desirable. Knowledge of various software packages with ability to learn additional software packages as needed.
- Must be able to multi-task and to prioritize assignments.
- Must have good organizational skills and be able to work independently.
Experience
- 1+ years in an administrative support or customer service position
- Must have excellent customer service and communication skills
- Must be able to multi-task and prioritize
- Experience with Microsoft programs
- Experience with ADW CareConnection (Preferred)
- Possess knowledge of the Aged and Disabled Wavier program policies and procedures. (Preferred)
Thank You!
We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!
~ The Kepro Talent Acquisition Team
Mental and Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.
Kepro offers challenging careers, excellent benefits and opportunities for advancement. For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please. Visit our website at (link removed) for more information on the Kepro Family of Companies.
EOE AA M/F/Vet/Disability
Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Keystone Peer Review Organization, Inc.
