Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Role:  Lead Network Engineer 

Location: New York, NY (Onsite)

Duration: 6 months

Job Description: 

Onsite Lead Network Engineer to handle daily route and switch operations and work into the role of trusted adviser for the customer through knowledge, experience, exceptional communication and forecasting based on customer goals and aspirations from a R&S perspective

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues
• Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
• Mentors and develops others

Role Specific Responsibilities:

• Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
• Actively mentors and develops others
• Leads the creation and sharing of intellectual property (content, training) including digital

intellectual property (e.g. scripts, software assets) in the most productive manner for various

audiences, customers.

• Interacts effectively with Engineering to solve complex problems, identifies serviceability

issues and drives resolution of the issues with Engineering and other organizations.

• Provides technical expertise and guidance to resolve complex customer problems in support of

escalations.

• Owner and keeper of our culture
• Continuously learning and strengthening technical skills for relevant technical domain and

adjacent technologies.

• Based on project requirements, consults and works with customers and Cisco stakeholders to

plan, design, install, configure, integrate and/or optimize Ciscos suite of products, services to

accelerate business outcomes

• Supports presale activities and translate business requirements into solution design

Scope:

• Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Complexity:

• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Expertise:

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.