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Store Manager Location: US-MD-White Plains Email this job to a friend
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Duties and Responsibilities - Creates Excellent Guest Experience
- Creates and consistently models a guest-centric culture within the store emphasizing the CARES model.
- Partners with the Assistant Store Manager, Supervisor, Sales Associates, and Vendors to ensure the appropriate level of in-stocks at all times.
- Maintains a safe, clean, and inviting environment throughout the site at all times.
- Ensures customers' needs are met quickly, efficiently, and accurately in all areas of the facility.
- Builds Teams and Leaders
- Creates an environment of diversity and inclusion within the team.
- Energetically recruits and selects the best candidates for staffing the store.
- Drives a robust training program in accordance with company training standards.
- Directly coaches and develops the team providing meaningful insights, candid feedback and clear direction.
- Grows Sales and Manages Inventory
- Grows top line Sales through proper order execution of brand standards.
- Ensures all deliveries are properly received and processed both timely & accurately.
- Drives profitability through strict financial controls including margin attainment, inventory losses, and labor and expense controls.
- Supervises and partners with audit teams to ensure accurate merchandise counts are recorded.
- Operates Store with Brand and Procedure Excellence
- Ensures the site meets Brand Standards and is prepared at all times for both Mystery Shop (ACL) and Brand MMP (Shell/Exxon).
- Ensures the business day is properly reconciled, processed, and closed daily to include lottery, money order, pre-pay phone, and car wash where applicable.
- Ensures the store is adequately staffed at all times by executing the Employee Schedule Process at least two weeks in advance.
- Leads Food Safety and Food Operations
- Vigorously maintains Food Safety and Sanitation standards.
- Protects food margins through consistent PAR execution.
- Ensures all Sales Associates (Food) have been Serve Safe certified.
- Drives food sales by becoming an expert in food operations.
Required Qualifications - Must be at least 18 years old
- High school diploma or equivalent required; 2 year college degree preferred
- 3-5 year experience including food convenience retail store management
- Demonstrate strong leadership skills
- Strong verbal, interpersonal and written communications skills
- Must be an excellent organizer and problem solver with project management skills
- Possess strong interpersonal skills to communicate with confidence to both internal and external customers
- Utilize basic business math and accounting skills, computer skills, analytical and decision-making skills
- Travel to corporate headquarters for training events is required
- Must be able to work all shifts, weekends and holidays based on business needs
- ServSafe Certified preferred; or able to become ServSafe Certified and maintain certification
- Ability to lift and carry 50 lbs
- Ability to lift, bend and stand as many as eight hours per day
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