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Customer Support Coordinator
Location: US-FL-Miami
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The Customer Support Coordinator will communicate with consumers quickly and efficiently, troubleshoot issues and escalate when necessary, and collaborate with other team members to ensure errors and issues are reported and prioritized. They must have impeccable interpersonal, customer service, and communication skills and have the capacity to respond to requests with varying degrees of complexity in a short amount of time. Requirements - Associate degree or equivalent 2-years customer service experience
- Knowledge of mobile apps, connected devices, and digital TV technology
- Demonstrated professional customer service skills: solutions mindset, helping to nurture a passion for customer service
- Experience with Zendesk preferred
- Proficiency with Office Suite and demonstrated competency in learning new software
- Strong technical skills and ability to type at least 45 words per minute
- Ability to multitask by troubleshooting steps while maintaining customer and internal team communication
- Superior customer service and communication skills (both written and verbal) with the ability to interact and support different levels within the organization
ABOUT JOBGENIX Unique staffing challenges require unique solutions that often defy assumptions. At Jobgenix, we approach everything we do with open minds, a bias for action, and authentic compassion. When you work with us, you'll find yourself partnering with a team that is driven by purpose, not by profit. We grow relationships, not a series of transactions. That's what makes us different. Our Guiding Principles. Keeping it Simple. Pursue Excellence. Exceed Expectations. Work Collaboratively. Embrace Differences. JOBGENIX is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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