Solstice Consulting Group is seeking a Client SaaS Services Manager (Oil & Gas) for our technology client located in Houston, Texas(link removed) This role is HYBRID (3 days per week in the West Houston office). This is a client service and support role, not a new business sales role.

Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector

Minimum of 3+ years of recent Client SaaS Services and Data Engineering experience required

Experience in client relations, support and training required

Experience working in the oil & gas industry required

Base salary of $105k - $125k DOE plus 20% bonus opportunity and benefits

Role Responsibilities:

Manage assigned accounts as point person for client support, training, retention and communication

Collaborate with Sales Managers and Implementation Teams to develop and execute account strategies

Responsible for coordinating account end user platform adoption and usage

Assess and categorize client requests and organize timely responses and resolutions

Develop, prepare, and deliver new client onboarding and training

Communicate effectively and build trusted relationships with client decision makers

Communicate with internal team to identify potential risk and plan for risk mitigation

Support in the ongoing development of Client Services strategies and procedures

Influence product enhancements through cross-functional team collaboration

Contribute to the creation of customer-facing materials including training materials and e-learning content.

Requirements:

Bachelors Degree in a technical field (computer science, MIS, engineering) preferred and 5+ years of professional experience in the software/SaaS/technology sector