responsibilities:

recruiting, training and supervising staff
promoting and marketing the business, including developing ways to attract new customers
managing budgets
maintaining statistical and financial records
planning maintenance work, events and room bookings
liaising with maintenance and other specialist contractors
meeting guests and responding to complaints and queries
handling customer complaints and queries

skills:

excellent numerical skills
excellent verbal and written communication skills
the ability to think on your feet and solve problems effectively
knowledge of a foreign language
interpersonal skills and confidence dealing with people from a wide range of backgrounds.