User support technician
Posted on August 16, 2024 by Canada Micro Services Incorporated

Job details
Location
75 HEARTVIEW RD,
BRAMPTON, ON,
L6Z 0C9

Workplace information
On site

Salary
29.00 hourly / 30 hours per Week

Terms of employment
Permanent employment
Full time

Starts as soon as possible

vacancies
1 vacancy

Overview
Languages
English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years

On site
Work must be completed at the physical location. There is no option to work remotely.

Responsibilities
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
Information Technology Infrastructure Library (ITIL)
Shell script
MAC
Linux
Unix
Device drivers
Networking software
Networking hardware
Extranet
Intranet
Internet
Servers
Desktop applications
File management software
Word processing software
Presentation software
Mail server software
Communication software
IBM Lotus
MS Office
MS Windows
SQL
SharePoint
Spreadsheet
TCP/IP
Wireless networks
Additional information
Transportation/travel information
Public transportation is available
Work conditions and physical capabilities
Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Initiative
Judgement
Organized
Team player
Who can apply to this job?
The employer accepts applications from:

Canadian citizens and permanent or temporary residents of Canada.
Other candidates with or without a valid Canadian work permit.
How to apply
By email
info@c-ms.ca