To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Ensure effective and efficient handling of customer transactions.


• Accurately record and maintain customer contact information and details.


• Build and maintain strong customer relationships on behalf of the company.


• Handle inbound sales calls and initiate outbound sales calls as necessary.


• Consistently follow up on commitments made to customers in a timely manner.


• Monitor stock levels to facilitate effective handling of customer orders.


• Assist customers in determining their order requirements and needed services.


• Appropriately identify and escalate any customer issues as they arise.


• Provide price quotes, credit terms, and process sales orders accurately.


• Process sales transactions and handle payments accurately and efficiently.


• Coordinate trucking and delivery of materials to customers based on delivery schedules.


• Create shipping orders and packing lists as needed.


• Address any customer issues that may arise during the delivery process.


• Provide support to the Sales Representatives as needed.


• Demonstrate a customer-focused approach, effective collaboration, and clear communication within the team.


• Maintain up-to-date knowledge of company products and services.


• Perform any additional duties as required or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• High School Education Required. Some college work completed preferred.


• Minimum 2 years customer service experience.


• Clear communication with the ability to use positive language.


• Attentiveness.


• Proven ability to handle multiple tasks at once.


• Goal oriented focus.


• Good mathematical skills; ability to do calculations quickly.


• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.


• Intermediate skills in MS Outlook, Word and Excel.


• Bilingual is (Spanish) preferred