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Organizational Change Manager
Location: US-TX-Austin
Jobcode: d25964b52439ce07
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Current Texas Residents Only | No Relocations

I. DESCRIPTION OF SERVICES

Texas Health and Human Services Commission requires the services of 1 Change Management Manager/Organizational Change Management (OCM) 2, hereafter referred to as Candidate(s), who meets the general qualifications of Change Management Manager/Organizational Change Management (OCM) 2, Information Technology Services Management (ITSM Operations) and the specifications outlined in this document for the Texas Health and Human Services Commission(link removed) />
The Organizational Change Manager will use change management principles and practices to lead and manage the change management activities and integrate change and user adoption initiatives for a large-scale department transition and transformation project. Under the direction of the Texas Health and Human Services Commission’s (HHSC) Information Technology (IT) Project Management Office (PMO), this position will provide direct support to the project manager and project team overseeing the successful delivery of the project. This role is essential for ensuring a smooth transition and adoption of new processes, systems, and structures within the IT department. Activities may include assessing potential change impacts, developing change management plans, identifying, and analyzing key stakeholders, tailoring communication to agency stakeholders, training, risk management, and collaboration with other teams to ensure coordination, and feedback collection.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/ Preferred	Experience
6	Required	Overall experience in IT operations with solid change management knowledge.
5	Required	Proven experience in change management, preferably within large-scale transformation projects.
4	Required	Strong understanding of change management principles, methodologies, and tools.
4	Required	Experience in change management background based on ITIL principles and practices is preferred.
4	Preferred	Certification in change management (e.g., Prosci or CMAP) or years of experience equivalent
4	Preferred	Ability to influence and build relationships with stakeholders at all levels.
4	Preferred	Ability to manage ambiguity and push through business challenges to drive results and demonstrate a strong sense of accountability and follow through.
4	Preferred	Strong problem-solving and analytical skills.
4	Preferred	Excellent communication, presentation, and facilitation skills.