Bowring Marsh - Norwich


We are currently seeking candidates for the following position, based within our Norwich office:


Claims Advisor


Please note: a Hybrid working pattern will be available, with a combination of both homeworking and office work.

This is a fantastic opportunity to join a leading, global organisation, who really put their people and their clients at the heart of everything that they do.

Full training and support will be provided, so if you are someone who thrives on delivering an impeccable level of service with excellent attention to detail and strong communication skills, we would be very keen to hear from you! Whilst previous Claims/Insurance experience would be ideal, we will also be happy to consider entry-level candidates as long as they demonstrate an interest in Insurance.


The company: Marsh

Marsh is the worlds leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.


The role: Claims Advisor - FINPRO

Marshs FINPRO team cover a range of insurance claims such as; professional liability (accountants; architects; commercial; communications, media and technology (CMT); contractors; engineers; healthcare; independent financial advisors etc.), management liability, financial services, political risks and cyber security.
Our teams of Claims Advisors work on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.


What you will be rewarded with:

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.


We will rely on you to:

Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
Review and interpret policy wordings to obtain the best claims settlements for Clients
Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLAs.
Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.


What you need to have:

Strong attention to detail with a methodical and conscientious approach.
Planning and organisational skills.
Quick to take on-board new information which is technical in nature.
Analytically minded with the ability to resolve complex queries.
Excellent written and verbal communication skills.
Good numeracy skills.
Able to promote continuous improvement and respond positively to change.


What makes you stand out:

Previous claims handling/insurance experience, with either an Insurer or Broker
CII qualifications or a willingness to study for and obtain
A genuine keenness to build a career within the insurance industry


About Marsh


Marshis the worlds leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business ofMarsh McLennan(NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses:Marsh,Guy Carpenter,MercerandOliver Wyman. For more information, (link removed), and follow us onLinkedInandX.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed)

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