Role and Responsibilities Communication Responsible for handling all customer enquiries over telephone and email. Ensure all enquiries are responded to on the same working day. Customer Service Provide information in a calm and patient manner. Capture the requirements and avoid confusion on the booking calendar. Reduce the number of missed calls. (No Missed Calls Should be there in the EOD) Conversion Ratio Ratio of enquiries received and confirmed bookings. Upsell wherever possible. Provide alternatives to customers. Able to negotiate and close the deal. Database (Kylas CRM) Responsible for maintaining a database of all such enquiries. Keep track of regular bookings. Maintain a database of all regulars for the various activities. Track and update the birthday booking calendar. Ensure a separate database is maintained. Coordination - Events Ensure that all the stakeholders or other departments are informed and so that their contribution is on time for all the events. Avoid any communication gaps/complaints. Qualifications and Education Requirements Excellent communication skills with a super positive attitude. Preferred Skills Interpersonal skills Customer orientation Teamwork Communication skills Maintain quality Takes Initiative Attention to details