Mercer
is seeking candidates for the following position based in the
London or any other UK office



Senior Business Change Project Manager



What can you expect?

Reporting into the Mercer UK Transformation & Change Team, you will be responsible for managing complex, broad, and / or multi-year projects and programmes end-to-end to deliver business outputs, ensuring that projects are successfully delivered on time, within budget, and to a high level of client satisfaction
You will manage business readiness throughout the change lifecycle; managing resistance and stakeholder strategies to enable successful change and benefit realisation
Engage and contribute as a member of the Transformation & Change Community of Practice to share lessons learned and improve methods and standards across the organisation


What you will be rewarded with?

The opportunity to join a truly global organisation to deliver key, strategic transformational change projects & programmes, partnering with senior leadership across the organisation to maximise adoption and benefit realisation
The opportunity to share best practice and help embed a Change-centred culture across the organisation
Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.


We will rely on you to:

Support planning and delivery of strategic, transformational change programmes / projects to ensure effective integration and operationalisation of changes into the organisation
Be responsible for managing the end-to-end to delivery of complex projects or programmes ensuring completion on time, within budget, and to a high level of (internal) client satisfaction
Manage stakeholders and build effective partner relationships to ensure the best outcomes for the business via challenging conversations where required
Use critical thinking skills to enable effective decisions based on feedback from key stakeholders and subject matter experts
Review customer journeys and value streams, offer forward thinking perspectives on how proposed changes can enhance the user experience
Recommend any changes to the transformational change management framework, processes and tool sets
Provide effective, clear communication of progress and points of escalation to key stakeholders including sponsors, workstream leaders, delivery teams and third-party suppliers, where applicable
Develop and maintain detailed, robust, high-quality project and change management artefacts including stakeholders, resources, scope, schedule, cost, assumptions, dependencies, etc., keeping plans updated throughout the project lifecycle
Understand the impact of time, cost and scope changes and make adjustment using formal change control procedures. Ensure all changes are communicated appropriately
Manage dependencies with other initiatives and negotiate resource requirements with responsible management when faced with conflicts in priorities
Provide proactive risk and issue management, through the validation and control of uncertainties and assumptions
Driving faster adoption, higher ultimate utilisation of, and proficiency of the changes that impact the business and employees
Engaging key stakeholders to establish project success factors and gain effective buy-in ensuring that work is prioritised and appropriate resources are made available
Building and maintaining effective relationships with senior business partners, and third parties. Becoming a trusted advisor and helping facilitate timely decision-making and trade-offs throughout the project lifecycle
Developing detailed, robust, high-quality delivery roadmaps, change management strategies and project plans including: change impact, stakeholders, resources, scope, schedule, cost, assumptions, dependencies, etc. for large scale, complex projects and programmes
Facilitating the identification of and enabling effective, provable realisation of benefits
Acting as the first line of assurance to mitigate risk and uncertainty exposures
Ensuring assumptions are validated to control the risk profile of projects
Working closely with, or as part of wider portfolios, programmes, project workstreams, and regularly interfaces with internal management including digital and technology
Ensuring that all technical and business requirements are correctly translated into tangible outputs
Negotiating resource requirements with responsible business leaders when faced with conflicts in priorities
Serving as the subject matter expert in project and business change management, supports the business being served, and ensures the right tools, templates and governance structures are utilised
Delegating work to and guides professional and support staff, ensuring adherence to departmental standards and procedures


What you need to have:

Experience managing complex and major business change-focused programmes and projects in management consulting or equivalent-sized business environments
Demonstrable resilience and ability to tolerate and manage ambiguity
Be well-versed in leading or overseeing business and technology solutions delivery lifecycles, using appropriate disciplines and methodologies
Be self-sufficient and highly motivated, with the ability to in a global matrix environment
Change management credentials, e.g. leading people and client change journeys
Strong stakeholder management and communications skills with ability and gravitas to operate and influence at Senior Management level


What makes you stand out:

Experience of partnering with business stakeholders as a trusted advisor to deliver successful business change
An enthusiasm for the people side of change and enabling businesses to thrive throughout the change journey
The ability to role model resilience and embrace change in a rapidly evolving business environment


About Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed) Follow Mercer on Twitter @Mercer.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process.If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed)

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