Partner with agency leadership to build an outstanding operations function, with an emphasis on processes, tools, consistency, and efficiency
Own all aspects of project forecasting and resourcing in partnership with other teams within the enterprise and the agency to optimize workflow, capacity planning, and reporting
Develop and execute the health of the work moving through the agency at any time, managing any roadblocks, helping to resolve issues and redirecting work at risk
Identify areas of opportunity to optimize workflows, introduce tools, or improve reporting, in an evolving effort to improve efficiency and team engagement
Develop and document creative processes, decision logs, and other key information to support reliable and consistent workflows
Assess what is currently working and reassess as the company and team evolve with flexible and evolving approaches to operations
Execute general agency operations communications and change management, with clear and consistent messaging and reinforcement
Support ongoing administrative needs including freelance hiring and onboarding, documentation upkeep, meeting management, and other as-needed