Responsible for the accurate and timely processing of ACH origination and receipt. Applies strong working knowledge of NACHA Rules and regulatory requirements to all aspects of daily work. Performs the daily duties of coworkers in their absence; support other areas within Deposit Operations/ACH as needed; Insure compliance with South State Holdings, Inc. Code of Business Conduct and Ethics and other operating procedures. The daily functions of the ACH Specialists support/facilitate upwards of $5 billion in incoming/outgoing payments per month.

 

Essential Duties/Responsibilities:

• Provide customer service, issue resolution and support to consumers, businesses, and internal customers, on matters involving ACH receipt and origination services


• Work closely with internal and external customers via email and phone to ensure effective communication, implementation of services, and risk mitigation.  Adhere to department SLAs.


• Manage assigned daily work, while assisting with ACH- related projects for system or bank conversions


• Coordinate daily ACH Origination process to ensure all files are processed.   This includes, but is not limited to, monitoring reports for duplicates, limit exceptions, and errors. Work with the appropriate department(s) to resolve any issues related to client origination files prior to daily cutoff.


• Utilize fraud-monitoring tool to proactively research possible origination fraud prior to processing. Identify higher risk activity for additional monitoring needs.


• Onboard new ACH Origination and ACH Positive Pay customers, make changes and additions as needed. Coordinate setup efforts with Treasury Management to ensure accuracy.


• Process daily ACH Positive Pay exceptions and communicate with customers to ensure daily deadline is met.


• Resolve all incoming ACH returns daily, to ensure timely settlement and client notification.


• Manage daily review and follow-up on Treasury Reclamations and Death Notices, ensuring Limited Liability requirements for the bank are met and funds are recovered whenever possible.


• Research and process all Reg E ACH Disputes.   Obtain customer signatures, work with originating banks, and provide all necessary customer credits in a timely manner that complies with Regulation E and minimizes chargeoff losses.  


• Assist manager with providing materials for periodic audits, risk assessments and reviews.

The duties and responsibilities listed above may be revised at any time within the sole discretion of SSB without advance notice to or the consent of the employee.

Other Duties:

Accepts other duties as assigned.

 

Requirements:

 

Education

• Bachelor’s degree in business, finance, or suitable equivalent degree in a related field or equivalent work experience.

Experience

• A minimum of four years employment in banking, with a required focus on Depository, ACH, and/or Treasury bank products.


• Knowledge of ACH origination and receipt and NACHA (National Automated Clearing House Association) Operating Rules is required.


• Must have familiarity with banking terms and products and services offered with a special emphasis on deposit accounts and the interface with computer applications.


• Fiserv Premier core system and PEP+ experience preferred


• Knowledge of Microsoft Suite with proficiency in Microsoft Excel. Previous PC experience navigating in a Windows environment and using multiple applications is required.

Knowledge

• Possess strong analytical and research skills. Must have excellent communication, organizational, problem solving and time management skills.

• Ability to gain confidence and cooperation of employees, customers, vendors and management.


• Knowledge of electronic banking regulations and laws


• Ability to work well under pressure, maintaining composure, and meeting deadlines

Training Requirements/Classes:

Mandatory Annual Compliance courses

Ongoing ACH Industry training

Regulation E training

Recommended Additional Training: AAP Certification (if not already certified)

 

Physical Demands/Work Environment: Must be able to stand and/or sit for extended period of time. Must be able to effectively access and interpret information on computer screens, documents, and reports.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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