Duties and Responsibilities include but not limited to:

• Hiring, scheduling, training and development of support staff, including front desk, cleaning and juice bar.


• Facilitate and administer the stage management checklist as to insure the club maintains high standards of cleanliness.


• Ensure the highest levels of customer service with all member interactions and touch points.


• Assist in collection of member payments


• Ensure the highest execution of all company and club initiatives.


• Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing.


• Ensure the club meets standards for maintenance, safety, security, and physical plant operations.


• Conduct walk through of the club with club mechanic and maintenance staff utilizing cleaning checklist and forward relevant information as to expeditiously handle operations issues.


• Report all equipment and facility issues by utilizing company procedures. Work with mechanics to resolve facility issues expeditiously as to minimize member concerns.


• Ensure visible maintenance items are repaired promptly and proper signage is posted.


• Train opening and closing managers to prepare club for operations readiness.


• Execute the processing/submission and approval of payroll.


• Manage employee relation matters such as time and attendance, professional conduct and work performance.


• Establish controls of expenses and purchasing of club supplies and maintain at or below budget.


• Follow up for quick turnaround of items in dis-repair


• Demonstrate ability to articulate variences in expenses versus budget


• Communicate effectively by holding weekly and individual meetings with all key club personnel.

• One year club/gym experience preferred


• Fluent in English (proficient reading and writing skills)


• Excellent organizational and communication skills


• Strong customer service skills


• Ability to successfully multi-task


• Strong customer service skills


• Good follow up skills