The Client Relationship Associate will engage customers by increasing loyalty and retention as well as support the marketing team in delivering content through creative writing and proofreading marketing materials. It is critical this person have strong communication skills, understand the importance of establishing incredible customer experiences and be comfortable acting as a trusted liaison between customers and the rest of the organization.



Essential Functions



    Partner with Marketing/Branding Design team to develop and distribute content for marketing materials.

    Review marketing materials and assets to ensure brand standards are being maintained and aligned with intended use and strategy.

    Produce brand content across multiple communication platforms including email, web, social media, advertising, printed and pdf collateral.

    Coordinate and manage multiple brand projects, prioritizing as needed.

    Support and optimize email engagement.

    Assist with markets, trade shows, events or other marketing projects/assignments as needed

    Communicate project status and adjust resources and priorities accordingly.

    Keep up to date with advances in social media technology and the latest social media platforms.

    Engage with customers to resolve customer service issues and or create positive PR opportunities.

    Develop a content calendar across all platforms ensuring a constant supply of relevant content.

    Track costs and fees associated with creative development and execution of projects



Required Qualifications



    Bachelor’s Degree 

    Creative writing/copywriting/proofing experience required.

    Knowledge of Adobe Creative Suite (Dreamweaver, Photoshop, Illustrator, InDesign).

    Familiar with WordPress and use of social media platforms for marketing purposes.

    Experience with Dropbox/Google Drive

    Excellent oral and written communication skills are required to create, communicate and collaborate with internal & external teams.

    Requires proficiency in Word, Excel and PowerPoint.

    Ability to work unpredictable hours, including some evenings and weekends.

    Good team player, able to work collaboratively.