The Desktop Support Analyst will be responsible for performing duties associated with the migration and deployment of Microsoft Office 365. The analyst will receive, prioritize, document and actively resolve end-user help tickets as well as troubleshoot Operating System and application issues. The analyst will be required to perform in-house repairs of laptop and desktop computers, computer imaging, automated package deployment and inventory. Other responsibilities for this position include:

• Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software


• Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature


• Configure/reconfigure hardware, including workstations and printers including new office set up or acquisition work


• Image computers appropriately upon arrival or as deemed necessary.


• Work closely with other groups within the IT Department or vendors to find solutions to end-user issues or problems


• Create and maintain accurate and consistent records of all calls and customer engagements


• Log, monitor, and report the progress of problem resolution and advise users on status of requests


• Support Corporate policies, procedures and best practices pertinent to Window Servers


• Provide excellent customer service


• Complete assigned projects in a timely and effective manner


• Monitor and track IT assets, inventory and warranty periods of machines


• Maintain a prompt and consistent work schedule as directed by management


• Perform other projects and assignments as assigned to accommodate the changing needs of the department and the Company