Job Details:

Title: Senior Engineering Specialist

Location: Cranberry Township

Type: 6-month contract opportunity

General Summary

The Senior Engineering Specialist performs one or more of the following activities: configuration management, system administration, security administration, network administration, development system implementation, production system implementation. Responds to issues related to environment, hardware, system, and/or software and implements resolution across technology areas. Supports multiple systems simultaneously, and provides leadership for large project efforts. Provide support or lead activities related to change management, outage management and/or project management.

Primary Responsibilities

• Support datacenter and customer remote sites


• Apply technical skill set and logical problem-solving skills to reduce impact of incidents and expedite resolution


• Monitor System alerts and provide support


• Utilize technical skill set to accurately diagnose and communicate issues and updates to users, management and technical staff


• Work with other IT silos in an effort to resolve incidents as well as identify root cause.


• Address non-critical incidents in a timely manner as defined within the priority definitions


• Display understanding of the topology, design and function of FSC networks


• Ability to provide level II-III support


• Assists in projects as needed


• Monitor our incident management system (PDSM/Service-Now) and provide 2nd/3rd tier support


• Identify recurring incidents and open/work problem tickets


• Monitor/ work within Change Management system to support Change Requests (PDSM/Service-Now)


• Adhere to policies and procedures as defined by the Change Management process


• Ability to clearly communicate changes, scope and impact


• This position is full-time and may require after hours or on-call support including, but not limited weekends and evenings.

Education/Experience

• Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 6 years of relevant experience.


• Experience in the networking sector with emphasis relating to the operational support of data networks, switching, routing, firewalls.


• Work within Microsoft Visio to create, read and understand network topologies.


• CCENT, CCT, CCDA, CCNA, CCDP, CCNP preferred but not required.


• Knowledge of carrier-based services such as T1, DS3, Metro-Ethernet, MPLS, VPN, Fiber, QoS


• Understanding of network protocols, including BGP, OSPF, EIGRP


• Understanding of network technologies, including Layer 2/Layer 3 switching and routing.


• Cisco Switching/Routing (Cisco Nexus 2K, 7K, 9K, Cisco Catalyst 2960G, 2960X, 3650, 3650X, 3750, 3750X, 3850)


• Fortinet firewalls (80C/81E, 90D, 100D/101E, 300C/300D, etc.)


• Network monitoring tools (Solarwinds, GFI, etc.)


• Wireshark or similar packet sniffing tools


• Proficient with MS Windows and Office (Word, Excel, SharePoint, Visio)

Additional Skills (considered a plus):

• F5 LTM/GTM Load Balancers


• Checkpoint Firewalls


• Motorola or Cisco Wireless, especially command line operations


• Riverbed Steelhead appliances