Nair Systems is currently looking for L2 Office 365 Engineer for our UAE operations with the following Skill set and terms & conditions.
Qualifications (Knowledge, Skills & Attributes)
Essential:
Bachelor's or masters degree in Computer Science, Information Technology, or related field.
Overall 5+ years of experience in Office 365 Administrator.
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft 365 Certified: Enterprise Administrator Expert
MCA and MCSA certification will be added advantage.
Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Knowledge on cloud infrastructure GXP platforms and periodic review and assessment
Desirable:
Knowledge of 21 CFR Part 11
Knowledge of HIPAA and FDA regulations
ITIL V4 process flow
Main Responsibilities:
The Main responsibilities of an L2 office 365 engineer with knowledge of Office 365, Azure AD, DNS, DHCP, desktops and laptops configuration.
Office 365 application support: managing and configuration of office 365 application, including resolving technical issues, account configuration, email configuration, one drive configuration.
Administer and maintain Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and other related applications.
Manage Office 365 user accounts, licenses, permissions, and groups.
Stay informed about Office 365 updates, features, and best practices.
Collaborate with IT team members to ensure seamless integration with other systems and applications.
Configure and enforce security policies, data loss prevention (DLP), and compliance measures.
Provide technical support and troubleshooting for Office 365 issues.
Train and educate users on new features and best practices.
Receive telephone calls from users requesting technical assistance using computer software and hardware or inquiring how to use specific applications.
Responsible for assisting all computer users in the company with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
User support and Training: Assisting users with IT related queries, providing training on software applications and systems, and ensuring a smooth user experience.
Providing Technical support: assisting end user with IT related issues, troubleshooting problems and providing solutions for hardware and software related issues
Prioritizes and manages several open cases at one time.
Supports the roll-out of new applications.
User support for office productivity tools; Words, Excel, PowerPoint, Ac, Adobe Acrobat, Zip, including advanced and in interfacing / exchanging data between these different systems.
Acts as First and second line support; remote and on-site support.
Responsible for the analysis, planning, and scheduling of the user request.
Perform other colleagues job either during their absence or in situation if required.
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume at