We are seeking an experienced Assistant Manager for our 24/7 Tim Hortons location in Vancouver. In this role, you will lead daily operations, ensuring exceptional guest service, quality, and efficiency. You will mentor and motivate a diverse team, maintaining high standards and fostering a positive, inclusive work environment. With your strong leadership and operational expertise, you will support the Restaurant Manager in driving performance and ensuring smooth, round-the-clock operations. If you're ready to take on a leadership role in a fast-paced, dynamic environment, we invite you to apply.

Employer

Company Legal Name: Targaryen Investments Ltd.
Company Business Name: Tim Hortons
Website: (link removed)
Business Address: 6501 Main St Vancouver BC V5X 3H1

Position

Position: Assistant Manager
Type of employment: Full-Time, Permanent
Number of Positions: 1
Anticipated Start Date: As soon as possible
Work Location: 6501 Main St Vancouver BC V5X 3H1

Salary & Benefits

Hourly wage of $28.85
Overtime, vacation pay, and paid sick leave
Secure, full-time employment
Opportunities for growth and career advancement
Free meals during shifts or employee discounts on food and beverages
Supportive and inclusive work environment

Responsibilities

• Manage daily operations efficiently, ensuring every guest receives exceptional service that reflects our commitment to quality and care.
• Manage shifts proactively, making sure the team feels supported with the tools and resources they need to excel in their roles.
• Implement clear procedures to maintain consistent quality and timely service, ensuring every menu item meets Tim Hortons' high standards.
• Follow Tim Hortons' standards for product preparation and equipment use, ensuring that every process aligns with our quality and safety guidelines.
• Recruit, train, and mentor a diverse, dynamic team, helping them grow in their roles while upholding Tim Hortons' operational excellence.
• Foster a positive team culture where open communication, respect, and understanding are at the heart of how we work together.
• Manage staff schedules thoughtfully, ensuring coverage during busy times while addressing any challenges or performance needs with care and fairness.
• Keep an eye on inventory, ensuring we’re always stocked and reducing waste by placing timely orders and organizing items efficiently.
• Support financial goals by tracking sales, managing cash flow, and helping plan budgets to keep the restaurant running smoothly.
• Respond to customer feedback with empathy and speed, making sure every guest leaves with a smile and positive experience.
• Prioritize health, safety, and cleanliness, ensuring we exceed food handling standards and keep our workplace safe for both staff and customers.
• Regularly inspect the restaurant, ensuring it meets Tim Hortons' cleanliness and organizational standards so it’s always a welcoming environment.
• Boost sales by executing promotions and encouraging upselling, all while maintaining the high product quality that keeps our customers coming back.
• Ensure equipment is well-maintained, addressing any repairs before they cause disruptions to our service.
• Work closely with the restaurant manager, analyzing performance and finding ways to continuously improve our operations.

Requirements

• Completion of relevant education or 1-2 years of experience in a supervisory or management role within the quick service or restaurant sector.
• Proven ability to lead, communicate effectively, and foster a strong team dynamic.
• Skilled in overseeing staff scheduling, performance management, and employee training.
• Familiarity with managing inventory and controlling costs.
• Understanding of food safety, health, and sanitation guidelines.
• Ability to perform well under pressure in a busy environment and resolve issues quickly.
• Willingness to work flexible hours, including weekends and holidays.

How to apply?

By Email: bnbyqsr@gmail.com
In Person: 6501 Main St Vancouver BC V5X 3H1

Company Information

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double -Double coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favorite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.

Tim Hortons is committed to creating an inclusive and positive work environment. Applicants from all backgrounds are encouraged to apply. Come join a company that has been serving smiles for generations!

This Tim Hortons location is managed by Targaryen Investments Ltd. All hiring decisions will be made by the management team at this location. Accommodation is available on request.