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IT Technical Support Representative Location: US-NY-Albany Jobcode: 0dee25cd77c09bb87a191ef8df443f52-122020 Email Job
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List of the day to day tasks to be performed by the Selected Candidate: Resource will be able to work independently without supervision and will work on multiple projects in the capacity of administrator, designer, developer and support. Resource will be the lead/sole developer on some assignments while contributing to a team on other tasks. The daily duties will include, but not be limited to:
• Writing/maintaining custom Production RPG programs
• Working with ITS Enterprise Data Center Hosting to upgrade/apply patches to the AS/400 operating system and its software components
• Refreshing AS/400 development environments’ test data
• Monitoring, triaging, reporting, and resolving AS/400 Production issues, including determining proper delegation to ITS Enterprise and vendor support staff
• Writing, maintaining, and scheduling AS/400 Production query jobs (Query/400) and reports
• Transferring files (FTP) between AS/400 Production and vendors/NYS agencies
• Creating and maintaining AS/400 Production procedures and technical documentation
• Working closely with Corcraft Business in analysis, research, development, and implementation of business solutions, including leveraging Infor XA to replace existing customizations
• Communicating with Corcraft and ITS management for project scope and progress
• Communicate with ITS Enterprise and Portfolio staff for requirements and proposed solutions
• Provisioning and maintaining AS400 Production user accounts and access, including password resets
• Installing and configuring AS400 devices (terminal/printer/printer controller) and resolving device issues
• Provide status updates on a monthly, weekly or daily basis, when requested
Skills:
1. 84 Months of Experience in AS400 doing Systems Support
2. 72 Months of Experience supporting Infor XA ERP software
3. 60 Months of Experience writing custom RPG programs accessing the Infor XA database
4. 36 Months of Experience applying software patches and upgrades to Infor XA
5. 84 Months of Experience in technical writing and documentation of business processes
6. 72 Months of Experience facilitating technical discussions with non-technical business customers
7. 72 Months of Experience in FTP and data cleansing and reformatting
Black Systems LLC
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