The Customer Service Representative is responsible for tracking movement of cargo in the terminal. This includes tracking all inbound and outbound traffic (storage yard, coal, coke) with the carriers. Directly responsible for maintaining inventory, will be a key part of the terminal team providing logistical, operational, and administrative support for operations.

Essential duties and responsibilities:

Update barge database daily and input barge activity into the system.
Monitor and disseminate barge orders from customers to the terminals operations department.
Distribute daily schedules to barge lines based on expected activity.
Prepare invoices for customers and vessel agents on a weekly basis.
Ensure all reports, records, and documentation are kept orderly and current.
Track coal/coke inventories.
Develop and maintain relationship with customers via daily contact as needed.
Vet all vessels for terminal.
Dual verification of vessel folders prior to vessel loadings.
Dual verification of dispatch demurrage calculations.
Work with customers to mediate any dispatch demurrage disagreements.
Coordination of fleeting tickets. (review events, verify rates and charges)
Maintain spreadsheet of daily fuel prices and other necessary information.
Preparation of Parts and Services invoices for all tow building and tug charges.
Coordinate vessel schedules with Operations and Maintenance to set up outages as needed.
Monitor, track and facilitate agreements for monthly, quarterly and yearly dispatch demurrage.
Maintain working knowledge of all shipping contracts.
All other duties as assigned.
Position Requirements

Education:

High School diploma or GED equivalent.
Experience/specific knowledge:

Minimum of two to five years of traffic/customers service experience.
Certifications, licenses, registrations:

Must have a valid driver's license and a driving record satisfactory to the company and its insurers.
Ability to obtain a TWIC (Transportation Worker Identification Credential as issued by TSA (Transportation Security Administration).
Competencies, skills, and abilities:

Strong communication skills with regard to management, employees, customers, and the community.
Must possess excellent organizational and math skills.
Must be detail oriented.
Able to recognize a problem or potential problem and take appropriate action.
Able to interpret directions and/or instructions and decide or recommend a course of action.
Able to analyze financial and cost data and develop conclusions and recommendations.
Must be proficient in PC software applications such as MS Office products.
Demonstrated aptitude to execute and maintain necessary records.
Must be flexible and have the ability to work with a team and consistently maintain a professional and respectful
demeanor/attitude with co-workers, clients, vendors, and customers.

Able to work long hours when required.
Must be able to respond to call outs on a 24 hour emergency basis.
Must be able to pass a company background check, drug screen, and any other applicable test.

Physical demands:

Must be capable of sitting/standing for long periods of time.
Must have manual dexterity to operate a computer keyboard.
Must be capable of lifting up to 50 lbs. if required.
Must be capable of boarding vessels if needed.

Working Conditions:

Office environment, however dusty environment due to bulk handling.

Preferred education, experience, certifications, competencies, skills, and abilities:

Four year college degree in business curriculum preferred, or equivalent experience in role Customer Service Representative with major responsibility at a bulk/liquid terminal or other marine facility.