To provide exceptional customer service and support to our clients and address inquiries and resolving issues. You will be assisting office staff with daily office tasks.

Essential Functions:

Relationship Building: Establish and maintain strong, positive relationships with referring
physicians, medical practices, and other healthcare stakeholders in the community.

Respond to clients inquiries and resolve issues in a timely manner.
Managing incoming calls, screening phone calls and transferring to appropriate
person/department.

Assist is scheduling, receiving referral
Assist with several office functions
Verifies client insurances
Communicate with referral sources to collect needed information.
Compliance: Ensure all interactions and communications with referring physicians adhere to relevant healthcare laws and regulations.
Additional Responsibilities:

Performs other duties as assigned or requested.
Conforms to all applicable Agency policies and procedures.
Participates actively in continuing education and in-services.
Maintains confidentiality of patient information and business trade practices
Assumes accountability for reporting incidents and complaints according to Agency policy.
Knowledge / Skills / Abilities:

Organizational skills
Ability to supervise in accordance with Agencys policies and applicable laws.
Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
Time management
Cooperative attitude
Advanced written and verbal interpersonal communication
Basic math skills related to patient care.
Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

Cooperates fully in all risk management activities and investigations.
Keeps abreast of changes in health care law.
Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.
Minimum Position Qualifications:

Education: Associate degree or equivalent of work experience.
Experience: One (1) year experience in healthcare or administrative work experience.
License / Certification: Drivers license and proof of current auto liability insurance; no listing in the OIG Excluded Provider listing
Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level: tasks may involve exposure to bloodborne pathogens, moderate stress and emotional demands.