Job Overview

We are looking for a Key Account Officer to join our team. The Key Account Officer will be responsible for managing and maintaining key accounts, ensuring client satisfaction, and driving business growth. This is a full-time position Openings are available at Kottayam, Kannur and Coimbatore. The ideal candidate should have 1 to 3 years of experience in a similar role.

Qualifications and Skills

• Bachelor's degree in Business Administration, Marketing, or a related field
• Proven experience as a Key Account Officer or in a similar role, with 1 to 3 years of experience
• Strong communication and interpersonal skills, with the ability to build and maintain relationships
• Excellent problem-solving and decision-making abilities
• Ability to work effectively in a team environment
• Knowledge of HR services and industry trends is a plus
• Proficient in MS Office and CRM software
• Ability to handle multiple tasks and prioritize work efficiently

Roles and Responsibilities

• Manage and maintain key accounts, including regular communication, addressing client queries, and resolving issues
• Develop and maintain strong relationships with clients, understanding their needs and ensuring client satisfaction
• Collaborate with internal teams, such as sales and marketing, to identify opportunities for upselling and cross-selling
• Prepare and present reports on key account performance, including sales forecasts, revenue growth, and client feedback
• Stay updated with industry trends and competition, providing insights and recommendations to improve account management strategies
• Assist in the onboarding of new clients, ensuring a smooth transition and successful implementation of services
• Monitor and track key account activities, ensuring timely delivery of services and proactive problem-solving
• Identify growth opportunities within key accounts, suggesting new services or solutions to meet client needs
• Stay updated with product knowledge and capabilities, effectively promoting our services to clients
• Provide exceptional customer service and support, ensuring high levels of client satisfaction