We are currently seeking a dynamic and experienced Call Center Manager to join our team. This role is integral to our success and requires a proactive, hands-on approach to managing a 40-seat call center.

Key Responsibilities:

Training Programs: Set up and manage comprehensive training programs to ensure our team has the necessary skills and knowledge.
Script Writing: Write and optimize calling scripts for both inbound and outbound campaigns, ensuring effective communication and customer engagement.
Scheduling and Commission Payments: Handle the scheduling of our call center team and manage commission payments, ensuring accuracy and timeliness.
Sales and Engagement Targets: Monitor and ensure we are consistently hitting our sales and engagement targets, implementing strategies for improvement where necessary.

Requirements:

Proven experience as a Call Center Manager or similar leadership role.
Excellent communication and interpersonal skills.
Strong organizational and leadership abilities.
Ability to work in a fast-paced environment and handle pressure.

Payment Structure

Salary
Monthly cash bonus based on the performance of the center and groups

If you are a motivated individual who is passionate about customer service and team leadership, we would love to hear from you. Apply today to join our team in Miami, Florida. We are hiring immediately.