Job Description:
We are looking for a friendly and professional Front Desk Agent to join our team. The role involves greeting guests, managing check-ins and check-outs, and handling reservations. As the first point of contact, you will ensure a welcoming and efficient experience for all guests.

Key Responsibilities:

Greet and assist guests with check-in and check-out procedures.
Handle reservations, cancellations, and room assignments.
Respond to guest inquiries and resolve any issues promptly.
Coordinate with other departments to meet guest needs.
Maintain accurate records of bookings and payments.
Ensure the front desk area is tidy and well-stocked with necessary materials.

Requirements:

Previous experience in a front desk or customer service role is preferred.
Strong communication and interpersonal skills.
Proficiency in using hotel management software.
Ability to work flexible hours, including nights and weekends.
Professional appearance and demeanor.