Job Overview

We are looking for an experienced and dynamic Assistant Manager - Customer Relationship Management (CRM) to join our team at Smaaash Entertainment Pvt. Ltd. The Assistant Manager - CRM will be responsible for managing and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty. This is a mid-level position with 4 to 6 years of experience, based in Mumbai, Maharashtra, India. This is a full-time role.

Qualifications and Skills

• Bachelor's degree or MBA
• Proven experience in a customer relationship management role, preferably in the Gaming & Entertainment industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to handle multiple priorities and meet deadlines
• Proficiency in customer relationship management (CRM) software
• Knowledge of sales techniques and strategies
• Ability to work well in a team environment

Roles and Responsibilities

• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty
• Handle customer enquiries, complaints, and feedback promptly and professionally
• Coordinate with internal teams to resolve customer issues and provide timely solutions
• Identify opportunities to upsell and cross-sell products and services to existing customers
• Monitor customer satisfaction levels and implement strategies to improve customer experience
• Generate regular reports on customer interactions, feedback, and sales performance
• Stay updated with industry trends, competitor activities, and customer preferences
• Collaborate with marketing teams to develop and execute customer engagement campaigns
• Train and mentor junior team members to improve customer service skills
• Ensure compliance with company policies and procedures in all customer interactions