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CRM Administrator Location: IN-Palakkad district Jobcode: 64de015f1a21edbf5c11dd6b Email Job
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Responsibilities: 1.CRM System Management: - Oversee the implementation, configuration, and maintenance of the CRM system.
- Ensure data integrity and accuracy within the CRM database.
- Customize the CRM system to meet the specific needs of the equipment manufacturing industry.
2.User Training and Support: - Provide training to employees on how to effectively use the CRM system.
- Offer technical support and troubleshoot issues that users encounter.
- Collaborate with IT teams to resolve technical problems and implement system updates.
3.Data Analysis and Reporting: - Create and manage customized reports and dashboards for various teams within the company.
- Analyze CRM data to identify trends, customer behavior, and areas for improvement.
- Present insights and recommendations based on data analysis to key stakeholders.
4.Integration and Automation: - Integrate the CRM system with other software and tools used in the manufacturing process.
- Implement automation processes to reduce manual data entry and enhance efficiency.
5.Process Optimization: - Work with different departments to identify and optimize CRM-related processes.
- Identify bottlenecks and areas for improvement in the customer lifecycle.
6.Security and Privacy: - Ensure the security and privacy of customer data stored in the CRM system.
- Implement access controls and data encryption to safeguard sensitive information.
7.Continuous Improvement: - Stay up-to-date with industry trends and CRM best practices.
- Regularly assess the CRM system's performance and recommend improvements.
8.User Adoption and Engagement: - Promote the CRM system's benefits to encourage user adoption and engagement.
- Gather feedback from users and make necessary adjustments to improve their experience.
9.Vendor Management: - Liaise with CRM software vendors to address issues, obtain updates, and leverage support resources.
10.Project Management: - Lead or participate in CRM-related projects, such as system upgrades or migrations.
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