Desktop Support/Field Service Des Moines, IA(Onsite) Fulltime Role Job Description: Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations New Joiner Onboardings) Installations of the Windows in the new laptops (Imaging through SCCM) Work on the UPS shipments of assets to users, creating a label, tracking & coordinating setups & configurations with users. Work on the UPS shipments of return assets from users (Exit Process), creating a label, sharing with customer, tracking & coordinating returns. Troubleshooting & coordinating with the respective vendors on hardware related issues. Installing and troubleshooting printers and Telephony devices. Providing support to remote users using tools like TeamViewer, Bomguard, Service Connect, Teams screen share. Providing support for video conferencing, VC equipment. Monitoring & performing as per the SLA for all the tickets. Keeping track of assigned tickets and close / resolve them within SLA. Meeting all tickets criteria like response, resolution, reopen, work notes, user updates, follow-ups, quality, documentation & KB articles Troubleshoot basic OS / software related issues. Working on the compliance piece, on new installs. Providing instant support to walk-in users with various issues as per criticality of their issues. Maintaining the asset details with inventory administrator for accurate deployment and tagging of assets to user joining, working, or leaving organization with appropriate approvals and information to their reporting managers. Logging call to service providers (Dell) for repair and replacement of hardware being used in organization as per their warranty status. Reutilization of hardware from scrap machines to decrease the organization cost for devices being used or purchased. About Tanisha Systems, Inc. Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control. Want to read more about Tanisha Systems? Visit us at Website Open Jobs