Role: Field Service Engineer / IT Technician Location : Clark, NJFulltime role Job Description: Support and facilitate user onboarding and MDM for NA R&I users. Facilitate onboarding, transfer, departure, and AD updates as needed. Supports LOA and legal hold accounts exception in AD with ITG Support OA PASS-related issues (ID completeness, duplicate IDs, data cleansing) Monitor SNOW L3 and SWAT queues and facilitate the ticket assignment. Facilitate SNOW request/incident escalation and resolution with the IT team from France, Service Desk, Client Services, and OA PASS team on AD, OA PASS, and R&I applications. Facilitate distribution list and security group member updates for the NA R&I users. Facilitate shared drive access (US & France R&I, and Corp) Coordinates R&I applications access managed via MDM or w/o MDM. Facilitate managing inactive users and PC accounts. Support and escalation of local applications incidents: FIZZ, Kardex PPG, Empower, Bartender. Manage lab notebook ordering, notebook check-in and check-out, and off-site storage and retrieval. Support SWAT with provisioning of instrument and instrument software and updating the SNOW assets. Provide support for any IT-related activities and issues when necessary.About Tanisha Systems, Inc.Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.Want to read more about Tanisha Systems? Visit us at Open Jobs