Responsibilities:

• This position is responsible for processing distributor chargebacks in an efficient and accurate manner for all US business segments.
• This position is accountable to format, load, reconcile and process chargebacks including the resolution of all non-pricing errors.
• Responsibilities include coordination of end customer account research and maintenance as well as partner cross reference maintenance.
• This position will embrace standard procedures, utilize systems and tools effectively, and practice sound analytical judgment in their processing of chargebacks to optimize US Region results and overall financial risk.
• Accountable for all aspects of the chargeback process including submissions, error resolution, variance reporting, AR reconciliation support, and distributor chargeback settlements.
• Collaborate with our distributor partners to support business process continuous improvement activities, conduct root cause analysis, and determine error prevention solutions.
• Partner with customer data management, contracting, membership, and other BD teams to responsively address distributor chargeback related issues and claim processing errors.
• Exercise appropriate controls to minimize disputed chargeback financial exposure and rebate reserves across all businesses.
• Efficiently research, match and maintain customer master data with regards to timely dispute resolution and Distributor Partner Cross Referencing and the creation and management of Non-Transactional accounts.
• Consistently practice policies, procedures, and processes to harmonize all aspects of distributor operations, with appropriate flexibility to meet customer/market needs and dynamics.
• Maintain chargeback related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy.
• Document any identified gaps in chargeback procedures and work with the team leaders and managers to find resolution.
• Provide reporting for your assigned distributors and tasks to keep leaders informed.