Spiegelworld is the planets premier purveyor of submersive entertainment for savvy, seen-it-all adult audiences, proudly creating award-winning, genre-defying live entertainment experiences, smash-hit shows and one-of-a-kind cocktail and dining destinations powered by the worlds most talented artists and artisans. Founded in 2006, Spiegelworld is a quirkforce of 550+ organizers, agitators, dreamers, doers, insiders, outsiders and iconoclasts of every flavor, on a mission to make the world a more art-filled, inspired and playful place, one unforgettable memory at a time.

Scope

Spiegelworld is looking for extra Food Servers to join the team at Superfrico at Caesars in Atlantic City. The Food Server is responsible for guiding each guest through their dining experience. The ideal candidate should have hospitality at heart and the people skills to make sure each guest has a positive dining experience from the moment they arrive till their departure. Ultimately, youll ensure we provide excellent guest experience by providing personalized service, checking in with guests, presenting the bill, and everything in between.

Primary Job Duties

Duties include, but are not limited, to the following:

• Provide prompt, exceptional, courteous, friendly and timely service to guests and employees. in accordance with established standards.
• Perform necessary tasks to service guests, i.e. taking and filling all food and drink orders and assisting in maintaining guests dining area in a clean and neat manner.
• Maintain thorough menu and product knowledge.
• Accurately place guests Food & Beverage orders, inspect orders for quality and accuracy, ensure correct plating and serve according to standard.
• Ask politely for the age-identification of any guest who appears to be under the age of 30.
• Utilize sales techniques to up-sell and suggestively sell menu items, specials, and beverages.
• Promote good guest relations and provide excellent guest response to complaints.
• Make every effort to learn guest names and use names.
• Follow company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage.
• Responsible for cash banks and slot banks, proper procedures for handling comps, room charges, credit cards, officers checks and coupons.
• Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution.
• Create a culinary adventure for our guests.
• Monitor guests needs on a continual basis, ensuring all requests will be promptly fulfilled.
• Follow sanitation and table maintenance standards for amazing guest service.
• Routinely inspect surrounding areas, identifying cleaning needs, potential safety hazards, problems and maintenance or repair needs, and notify the appropriate individual(s) for proper resolution.
• Taking part in pre-service duties and applicable closing duties
• Assist other employees when needed.
• Other duties as assigned.

Requirements

• At least one year of experience in a bar, lounge, nightclub or full service restaurant setting.
• Ability to read, write and communicate verbally in English.
• Working knowledge of all restaurant functions and tableside service.
• Ability to manage multiple tasks and remain calm in very high paced environment.
• Excellent time management and organizational skills.
• Effectively assist with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• A highly motivated and energetic personality with a strong commitment to excellence in hospitality.
• Working knowledge of POS systems.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• Excellent customer service skills.
• Ability to maintain comprehensive knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work effectively with employees, guests, management and other departments.
• Comfortable improvising in the moment as part of the guest experience.
• Able to work in a club/nightlife atmosphere with loud music and flashing lights.
• Maintaining any necessary licensing and work cards required, present and future. Must maintain proper safety and sanitation standards.
• Must have valid work authorization for the US.
• At least 21 years of age.

Preferred:

• High school diploma or equivalent.

• Previous experience working in an energetic, hospitality driven restaurant or nightlife venue.

Physical, Environmental & Other Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in high volume professional foodservice environment
  
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate to high.
• Able to lift or carry up to 50lbs.
• Constant contact with executives, department management, applicants, employees and guests is necessary.
• Requires prolonged sitting or standing and mobility.
• Able to stand and walk for up to 8 hours
• Hazards may include, but are not limited to, slips, falls
• Requires bending and reaching.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
• Requires eye/hand coordination.
• Requires use of standard office equipment.
• Requires basic math.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.